Effective Leadership And Innovation In Public Service

Course Overview

In today’s competitive business climate, organisations need leaders with more than technical and intellectual competence to maintain a competitive advantage. This course is for such managers, leaders or anyone wishing to broaden and improve their self-management and interpersonal skills in order to become more effective in the workplace.

Course Outline

  • Influence, power and authority
  • Building Social Awareness and Interpersonal Effectiveness
  • Fundamentals of Emotional Intelligence
  • Credibility, confidence and charisma
  • Becoming an Emotionally Intelligent Leader
  • Mastering Self-Management Techniques
  • Enhancing Team Performance through Relationship Management Tools