Course Overview
In today’s competitive business climate, organisations need leaders with more than technical and intellectual competence to maintain a competitive advantage. This course is for such managers, leaders or anyone wishing to broaden and improve their self-management and interpersonal skills in order to become more effective in the workplace.
Course Outline
- Influence, power and authority
- Building Social Awareness and Interpersonal Effectiveness
- Fundamentals of Emotional Intelligence
- Credibility, confidence and charisma
- Becoming an Emotionally Intelligent Leader
- Mastering Self-Management Techniques
- Enhancing Team Performance through Relationship Management Tools
