In today’s competitive business climate, organisations need leaders with more than technical and intellectual competence to maintain a competitive advantage. This course is for such managers, leaders or anyone wishing to broaden and improve their self-management and interpersonal skills in order to become more effective in the workplace.
• Influence, power and authority
• Building Social Awareness and Interpersonal Effectiveness
• Fundamentals of Emotional Intelligence
• Credibility, confidence and charisma
• Becoming an Emotionally Intelligent Leader
• Mastering Self-Management Techniques
• Enhancing Team Performance through Relationship Management Tools